Shipping policy
I.) Processing Time
- Order Processing--All orders are processed within 24-48 Hours (excluding weekends and Holidays).
- Processing Delays--If we're experiecning a high volume of orders, shipments maybe delayed by a few days. We'll notify you via email or website banner if delays occur.
II.) Shipping Rates & Delivery Time:
- We currently only offer Domestic Shipping
- Shipping rates and delivery estimates are as follows:
-
Standard Shipping--5-8 Business Days
- Circadia Products--$15.00 Flat Rate
- Face Reality-- $7.00 ($0.01-$100.00) $14.00 ($100.01-$299.99 $26.00 ($300.00-$699.99)
-
Standard Shipping--5-8 Business Days
III.) Shipment Confirmation & Tracking:
- Order Confirmtion--You'll recieve an order confirmation email after placing your order.
- Tracking Confirmation-- Once your order has shipped, you'll recieve a confirmation email with a tracking number.
- Tracking Updates-- You can track your order using the link provided in the email.
IV.) Shipping Restrictions:
- We do not ship to PO boxes or APO/FPO addresses
- Certain products have shipping restrictions based on locations or regulations.
V.) Lost and Damaged Shipments:
- Delayed Orders-- If your order hasn't arrived within the estimated delivery time, please contact us at houseofskinmd@gmail.com with your order number.
- Lost or Stolen Packages-- We are not responsible for packages marked as delivered but reported as missing. Please contact the shipping carrier directly.
- Incorrect Address-- Ensure your shipping address is correct at checkout. We are NOT responsible for packges delivered to incorrect addresses provided by the customer.
VI.) Shipping Costs & Returns:
- Non-Refunable Shipping-- Shipping costs are NON-REFUNDBALE. If you return an item, the original shipping fee will NOT be reimbursed.
- Return Shippng-- Customers are responsible for return shipping fees, unless the item is damaged or defective.
VII.) Contact Information:
For shipping inquires, feel free to reach out:
- Email-- support@houseofskinaesthetics.shop
- Phone-- (864) 329-7872
- Support Hours-- M-F 8am-5pm (EST)