Shipping policy

I.) Processing Time

  • Order Processing--All orders are processed within 24-48 Hours (excluding weekends and Holidays). 
  • Processing Delays--If we're experiecning a high volume of orders, shipments maybe delayed by a few days. We'll notify you via email or website banner if delays occur. 

II.) Shipping Rates & Delivery Time:

  • We currently only offer Domestic Shipping
  • Shipping rates and delivery estimates are as follows:
    • Standard Shipping--5-8 Business Days 
      • Circadia Products--$15.00 Flat Rate
      • Face Reality-- $7.00 ($0.01-$100.00)                                                                     $14.00 ($100.01-$299.99                                                                 $26.00 ($300.00-$699.99)                                                   

III.) Shipment Confirmation & Tracking:

  • Order Confirmtion--You'll recieve an order confirmation email after placing your order.
  • Tracking Confirmation-- Once your order has shipped, you'll recieve a confirmation email with a tracking number. 
  • Tracking Updates-- You can track your order using the link provided in the email.

IV.) Shipping Restrictions:

  • We do not ship to PO boxes or APO/FPO addresses
  • Certain products have shipping restrictions based on locations or regulations.

V.) Lost and Damaged Shipments:

  • Delayed Orders-- If your order hasn't arrived within the estimated delivery time, please contact us at houseofskinmd@gmail.com with your order number
  • Lost or Stolen Packages-- We are not responsible for packages marked as delivered but reported as missing. Please contact the shipping carrier directly.
  • Incorrect Address-- Ensure your shipping address is correct at checkout. We are NOT responsible for packges delivered to incorrect addresses provided by the customer. 

VI.) Shipping Costs & Returns:

  • Non-Refunable Shipping-- Shipping costs are NON-REFUNDBALE. If you return an item, the original shipping fee will NOT be reimbursed. 
  • Return Shippng-- Customers are responsible for return shipping fees, unless the item is damaged or defective

VII.) Contact Information:

For shipping inquires, feel free to reach out: