Return & Refund Policy

House of Skin Aesthetics / Si by C. Cherrelle

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Returns

We accept returns on unused and unopened products within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in its original packaging
• Item must be in the same condition that you received it

Due to hygiene and safety standards, we cannot accept returns on opened or used products.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

To assist you quickly, include:

• your order number
• clear photos of the item(s)
• packaging condition

Once reviewed, we will gladly offer a replacement, store credit, or refund.

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Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original form of payment or as store credit within 5–10 business days.

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Non-Returnable / Non-Refundable Items

We do not accept returns or offer refunds for:

• opened or used products
• items returned after 30 days
• products damaged due to misuse
• skin reactions or sensitivities

We recommend reviewing ingredient lists carefully or contacting us for guidance prior to purchase.

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Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect items).

Shipping fees are non-refundable.

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How to Start a Return

To initiate a return, please contact us at:

📧 support@houseofskinaesthetics.shop

Include your order number and reason for return. We will provide return instructions.

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Order Issues

All order issues must be reported within 3 days of delivery.

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Our Commitment

At House of Skin Aesthetics, we are committed to providing high-quality products and professional skincare guidance. If you need help selecting products, we are happy to assist you before purchase.